Selecting and recruiting
the right people for your business
is important but what really matters
is how well people perform once they
are in the job and whether they
become a positive asset to your
business.
“Getting the right person to work
for you is only the start of the
story.” Says Richard Oppenheimer,
Director of Appraisal360. “It’s easy
to select someone who ticks all the
right boxes on paper, but what
really matters is how they interact
with other members of staff,
customers and suppliers once they
are in the job.”
These so called soft skills are
often overlooked by employers who
focus hard on qualifications and
CV’s. And although these hard
factors are important, research
shows that actual success is far
more dependent on people’s Emotional
Intelligence than anything else.
“Emotional Intelligence at work is
all about how people conduct
themselves and work together.” says
Richard, “We look at aspects such as
self motivation, how people manage
their emotions, how they relate to
other people, self awareness and
their ability to coach and support
others.”
Of course, the only real way to
assess these things objectively is
to ask other people – and that’s
where the problems start. “Sometimes
it can be difficult to get objective
feedback for whatever reason, and so
the employee doesn’t really have
anywhere to start from.” Which is
why Appraisal360 have introduced a
new online tool which uses 360
degree feedback.
“The advantage of the Appraisal360
system,” says Richard, “is that it
allows us to gather feedback
confidentially from colleagues,
associates, customers or indeed
anyone who knows that person well.”
The employee then gets a detailed
report which forms a cornerstone of
their training and development plan.
“We’ve found that using a 360 degree
feedback system like Appraisal360
often makes a dramatic difference to
the way teams of people work
together. It can be immensely
liberating for the individual to
have an accurate appraisal of how
other people perceive them – and
they often gain a lot of confidence
because they find that people see in
them qualities that they hadn’t
realised.”
Most of us can think of someone who
doesn’t seem to be aware of the
impact that they have on other
people – but the difficulty is
always finding a way of fixing the
problem in an objective way that
leads to a positive outcome. People
are more likely to accept the
messages they get from 360 degree
feedback than they are from one to
one discussions with the boss, which
they can see as one sided or
uninformed. “It’s very difficult to
hide from something if everybody is
saying the same thing.” says Richard
Oppenheimer, Director of
Appraisal360. “We generally gather
feedback from six other people as
well as the person themselves to
compile our reports. And because
it’s all done online by an outside
company people can be confident that
they can be honest in what they say
and it won’t be taken personally.”
Some employers decide to roll out
360 degree feedback right across
their workforce – with dramatic
effects in many cases. Things tend
to run much more smoothly when there
is an open supportive culture where
you work and many employers now
routinely include regular 360 degree
feedback as part of their staff
training, development and appraisal
programme.
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August 22, 2007
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360 degree feedback such as that provided by
Appraisal360.co.uk has been used by Employers and HR
Professionals for many years to help their clients with
their professional development.
360 degree feedback works by gathering the opinions of and
employee’s colleagues using structured questionnaires and
then using their inputs to compile a report which the
employee can use as the basis for a professional development
process.
But now UK based operator Appraisal360 working together with
Right Key Coaching has introduced a new 360 degree feedback
product aimed at personal and lifestyle coaches. The initial
application will be to help coaches build the confidence of
their clients.
Richard Oppenheimer – Director of Appraisal360 said:
“This is an exciting new development, as far as we know 360
degree feedback has never been used in personal coaching
before now.”
“Often people with low self confidence have an
unrealistically low perception of themselves. This new
system will help demonstrate that other people don’t see
them that way and will help provide a good foundation for
building self esteem.”
For more information please visit our website at
Appraisal360.co.uk